Service, Parts & Warranty

Making prompt service a reality

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A team member of from our Service & Parts Department

Service & Parts Department

Our Service & Parts Department is dedicated to insure performance of products purchased at and/or installed by Windows & Doors By Brownell. We have a team of our own Marvin trained technicians that are ready to take care of issues you may have with the products after the sale. Our fully equipped and stocked service van is key in making our goal of prompt service a reality.

As with any product that has moving parts, over the years your windows and doors may on occasion require some adjustments or replacement parts. Our Service Team is here to respond quickly and efficiently to make sure that your Marvin windows and doors are operating as they should be. We pride ourselves in the care and attention we give to our customers and believe service after the sale is the foundation of any good business.

We service and have access to parts for products that were sold by Windows & Doors By Brownell. This includes Marvin, Infinity from Marvin,  Therma-Tru, and Simpson.

We have an extensive in-house parts department with parts for Marvin and the other products that we sell. We recommend bringing in the part you need to our showroom, or feel free to submit a service request and include a picture of what you are looking for.

Quick-Fix Videos

Browse our gallery of Brownell Quick-Fix videos to better understand, troubleshoot and service your existing Marvin Windows and Doors. If you do not find a solution in one of the videos below, please contact us.

Warranty Information + Owner Manuals

We’ve compiled our product links and resources in one place. Click here to find your product’s owner manual, warranty information and more.


Care & Maintenance

Regular care and maintenance will help keep your Marvin windows and doors operating smoothly. Find helpful tips, tricks and information.

Submit a Service Request

 Please be prepared to provide the following information. Once all this information has been completed then we will reach out to you with any additional questions. Please note we currently only provide service and support to products that were sold by Windows & Doors By Brownell.