About Your Windows & Doors By Brownell Purchase

The Marvin Made-To-Order Purchase

We are happy to see you and thank you for your past, recent or upcoming Marvin purchase. Marvin products are proudly manufactured in the USA in the small town of Warroad, Minnesota. Marvin follows a unique made-to-order manufacturing philosophy. Your windows and/or doors are built according to your specifications, with careful craftsmanship and attention to detail. We are committed to bringing you products of the highest quality and value. We are just as committed to standing behind our products, with quick responsive service and a comprehensive warranty.

After contacting Windows & Doors By Brownell with your window specifications and all details of your order have been confirmed – your salesperson then places your order into Marvin. As soon as the “Place Order” button has been hit, your window and/or door project begins its journey into production. Each order is processed, parts and components are made, cut and assembled according to your unique specifications.  Your window and/or door quickly begins to take shape!

The Marvin windows and doors that you ordered were never stocked in a warehouse, each one made to your exact specifications and shipped from Marvin, just for you!

The Windows & Doors By Brownell team is committed to providing an exceptional customer experience and wants you to be satisfied with your purchase. If for any reason you are dissatisfied with your product, please contact us either at [email protected] or 800-773-4803.

Two hands measuring the angles of a window frame

Return Policy

The flexibility of Marvin’s Made to Order Process allows our customers to curate their windows and doors, however this process also means that all products are non-returnable and changes cannot be made once an order is placed.  


Your Marvin product is warranted to be free from defects in manufacturing, materials and workmanship. Marvin® brand windows and doors are covered by our industry-leading Limited Warranty: Marvin Limited Warranty, effective 2019-07-25

If you have a warranty claim, please contact us either at [email protected] or 800-773-4803.

Damaged Product

Once your product arrives to Windows & Doors By Brownell, we inspect each packaged window or door unit for any signs of physical damage to the product before we deliver it to you.  Occasionally a product will be damaged under the packaging.  If this has happened to your order please contact us either at [email protected] or 800-773-4803.