Shipping And Delivery Services
At Windows & Doors By Brownell, our shipping and delivery services are an integral part of our overall commitment to customer service. We have experienced and courteous drivers whose objective is to arrive at your jobsite at the time specified with your window and door order intact.
We have trucks dedicated to deliveries on a full-time basis so we can deliver your order in a timely manner that is convenient for you.
FREQUENTLY ASKED DELIVERY QUESTIONS
Orders over $1,500 do not have a delivery charge.
Orders under $1,500 have a $50 delivery charge.
Orders will be delivered at a time when we have a truck in your area, usually within 2 weeks of your order arriving at our warehouse. If your order is time sensitive and a special delivery trip is required; a delivery fee will be charged.
*Keep in mind that we schedule deliveries outside of Chittenden County in groups based on geographic region.
We will call you when your complete order has arrived at Windows & Doors By Brownell. At this time we will discuss delivery date and payment terms.
We deliver orders as quickly as our schedule will allow – usually within 2 weeks of your order arriving at our warehouse.
First Delivery: 8:00 am
Last Delivery: 3:30 pm (within Chittenden County) and 2:30 pm (outside of Chittenden County)
Yes. We only have one employee in each delivery truck; therefore someone who can help our driver unload the order must be present at delivery time. If your order includes patio or French doors please plan on having more than one person present to assist our driver with unloading.
We will call you and let you know your order is available for pick up at our store. You can pick up your order during our regular business hours;
- WILLISTON – Monday-Friday 8:00 am – 6:00 pm and Saturday 9:00 am – 3:00 pm
- PLATTSBURGH – Monday, Wednesday and Friday 10:00 am – 5:00 pm or by appointment
- WEST LEBANON – Call for Details 603-298-5555
If you pick up from our store location: One of our team members will help you load your order and give you tips on how to properly secure it. We are not responsible for damages on pick-up orders caused during transportation from Windows & Doors By Brownell to your job site.