L-M, Burlington VT - August 2014
I can’t say enough about our experience with Brownell. After a lot of ongoing house updates and having run the gamut from major renovations to ordering firewood, we’ve dealt with varying degrees of disappointment and success, and Brownell was, quite possibly, the best experience. The two exterior doors we ordered were not cheap, but we thought it would be worth it to replace the basic Therma-tru doors that were looking worse for wear with something as practical but a little higher end. It was a long process (a lot of indecision about what to order), but the doors are beautiful and beautifully installed. The guys who came to install them were first-rate. They were professional, friendly, accommodating, and did fantastic work. As an example of how fastidious they were, they pointed out that they were going to make sure we could lock the doors without having to pull on the handle at the same time, which is not the case with any other doors in the house (and not even something I had thought about, to be honest). There is absolutely nothing that could have been done differently to improve the doors or the experience and our satisfaction with the end result, which I can’t often say about these projects. Eric, who set up the install, was also very accommodating and couldn’t have made getting in touch with him any easier. He encouraged us to call with any questions, no matter how small, and was as thorough and detail-minded as the installers. (I also would like to add that the installers always took their shoes off or put something down to walk on–another huge bonus.) We’re going to call and beg Brownell to install some interior doors (they mainly only do exterior doors and windows) for us because we won’t go with anyone else if we can avoid it.