How do I know when my order is in?
We will call you when your complete order has arrived at Windows & Doors By Brownell. At this time we will discuss delivery and payment terms.

At the time of sale please give a phone number where you can easily be reached so we may promptly schedule your delivery.

When will you deliver my order?
We deliver orders as quickly as our schedule will allow; usually within 2 weeks of your order arriving at our warehouse.

Our delivery times are:
Monday-Friday
First Delivery: 8:00 am
Last Delivery: 3:30 pm within Chittenden County and 2:30 pm outside of Chittenden County

Do I need to be present when my order is delivered?
Yes. We only have one employee in each delivery truck; therefore someone who can help our driver unload the order must be present at delivery time. If your order includes patio or French doors please plan on having more than 1 person present to assist with unloading. Each of our trucks are equipped with ramps to make unloading your order easier.

I prefer to pick my order up, when can I get it?
We will call you and let you know your order is available for pick up at our store. You can pick up your order during our regular business hours;
WILLISTON - Monday-Friday 8:00am-6:00pm and Saturday 9:00am-4:00pm
PLATTSBURGH - Monday-Friday 9:00am-5:00pm and Saturday 9:00am-1:00pm.
One of our team members will help you load your order and give you tips on how to properly secure it. We are not responsible for damages on pick up orders caused during transportation from Windows & Doors By Brownell to your job site.

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